[PDF] TQM: Total Quality Management BTech Notes, Book, eBook Download for Engineering



I am here sharing the PDF notes for TQM - Total quality management as per the syllabus of engineering students as this is a common subject and taught in most branches. This eBook for TQM - Total quality management will help you in your studies for your semester examination and assist you in getting good marks.

The following topics are covered in these notes & eBook of TQM: Total Quality Management:

UNIT I INTRODUCTION - Definition of quality, Dimensions of quality, Quality planning, Quality costs, Analysis techniques for quality costs, Basic concepts of total quality management, Historical review, Principles of TQM, Leadership, Concepts, Role of senior management, Quality council, Quality statements & Strategic planning, Deming philosophy, Barriers to TQM implementation.

UNIT II TQM PRINCIPLES - Customer satisfaction, Customer perception of quality, Customer complaints, Service quality & Customer retention, Employee involvement, Motivation, empowerment, teams, recognition and reward, Performance appraisal, Benefits, Continuous process improvement, Juran trilogy, PDSA cycle, 5S, Kaizen, Supplier partnership, Partnering, Sourcing, Supplier selection, Supplier rating, Relationship development, Performance measures, Basic concepts, Strategy & Performance measure.

UNIT III STATISTICAL PROCESS CONTROL (SPC) - The seven tools of quality, Statistical fundamentals, Measures of central tendency and dispersion, Population and sample, Normal curve, Control charts for variables and attributes, Process capability, Concept of six sigma, New seven management tools.

UNIT IV TQM TOOLS - Benchmarking, Reasons to benchmark, Benchmarking process, Quality Function Deployment(QFD), House of quality, QFD process, Benefits, Taguchi quality loss function, Total Productive Maintenance (TPM), Concept, Improvement needs, FMEA, Stages of FMEA.

UNIT V QUALITY SYSTEMS - Need for ISO 9000 and other quality systems, ISO 9000:2000 Quality system, Elements, Implementation of quality system, Documentation, Quality auditing, TS 16949, ISO 14000 & Concept, Requirements and benefits.

Click the link below to download TQM: Total Quality Management BTech Notes, Book, eBook for Engineers.


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